AFTER SALES ELECTRONIC SPECIALIST (D/AIR)

The ideal Candidate is talented and passionate about the motorcycling and dynamic sports world. S/he will join the After Sales Team and will support our dealers and the end customers in any issue related to D/Air products and services.

Responsibilities are:

• Be the technical reference on D/Air market and its sales network
• Provide technical support to Back Office to ensure timely and accurate customer feedback and offer appropriate solutions
• Collaborate with the D-AIR Team, R&D and Quality Dept., Repair & Replacement Dept. in order to optimize internal flows in the management of assistance requests related to D-Air products and ensure customer satisfaction and high quality level
• Contribute to increasing the quality of the D/Air service to dealers and laboratories, constantly monitoring claims and requests for assistance
• Provide reports on issues request for assistance from the market
• Support the Manager in defining the evolution of internal and external policies, proposing solutions to problems and improvements in processes
• Promote ordinary maintenance services with original spare parts (D/air Spare Parts List)
• Train and contribute to maintaining a high level of preparation for internal / external personnel working with D/AIR systems.

The ideal candidate has the following characteristics:

• Diploma in Electronic or IT Area
• Excellent knowledge (writing, listening, speaking) of English
• Knowledge of a second language, especially French, is a plus
• Good command of Microsoft Office suite and Social Media
• Problem solving attitude and team work skills
• 2/3 years experience in Commercial Back Office is a plus.

We are looking for a very precise and accurate person, with strong interpersonal and communication skills.