Vicenza, Italy

The candidate will join the Dainese Consumer Care Team and will support the end customer of the B2C channel in any issue related to our products.

Responsibilities are:

Consumer Care

  • Manage the Hubspot Service Hub Ticketing System
  • Manage customer ticketing rules & group into folders by subject for customer segmentation
  • Responsible for promptly handling all inbound customer communication via e-mail, phone, website, social via ticketing system
  • Assist with updating and adding to Community Forums & articles for FAQ
  • Always establish a friendly rapport with customers
  • Provide daily Customer Service for all Live Chat communication requests
  • Responds to all inquiries daily
  • Assist consumers with online Product registration for all Dainese & AGV products.
  • Promptly handle all consumer warranties for online customers with After Sales Dept.
  • Support for online returns.


  • Assist with daily order help, help track fraudulent activity and intercept orders and payment   issues with consumers
  • Direct communication with warehouse for all consumer orders, returns, exchanges or shipping issues or change requests
  • Make product suggestions to consumers and always try to upsell
  • Assist with online promotions, promo codes
  • Assist with site testing of new site features & email test group
  • Site Bug reporting
  • Assist with Omnichannel & work with retails stores on Buy Online + Pickup In Store or Click & Reserve in store orders.

The ideal Candidate has the following characteristics:

  • Bachelor in Foreign languages
  • Previous experience in Commercial Back Office
  • Excellent knowledge (writing, listening, speaking) of English and German or French
  • Good knowledge of a third language is a plus
  • Good command of Microsoft office suite.

We are looking for a very precise and accurate person, with strong interpersonal and communication skills.

Special benefits:

  • Flexibility of working time
  • Smart working
  • Company canteen
  • Exclusive discounts for employees
  • …and much more… Apply now to discover more about being a Dainese employee!