CAREERS / head office / CONSUMER CARE SPECIALIST

CONSUMER CARE SPECIALIST

Vicenza, Italy

The candidate will join the Dainese Consumer Care Team and will support the end customer of the B2C channel in any issue related to our products.

Responsibilities are:

Consumer Care

Manage the Hubspot Service Hub Ticketing System
Manage customer ticketing rules & group into folders by subject for customer segmentation
Responsible for promptly handling all inbound customer communication via e-mail, phone, website, social via ticketing system
Assist with updating and adding to Community Forums & articles for FAQ
Always establish a friendly rapport with customers
Provide daily Customer Service for all Live Chat communication requests
Responds to all inquiries daily
Assist consumers with online Product registration for all Dainese & AGV products.
Promptly handle all consumer warranties for online customers with After Sales Dept.
Support for online returns.

Ecommerce

Assist with daily order help, help track fraudulent activity and intercept orders and payment issues with consumers
Direct communication with warehouse for all consumer orders, returns, exchanges or shipping issues or change requests
Make product suggestions to consumers and always try to upsell
Assist with online promotions, promo codes
Assist with site testing of new site features & email test group
Site Bug reporting
Assist with Omnichannel & work with retails stores on Buy Online + Pickup In Store or Click & Reserve in store orders.

The ideal Candidate has the following characteristics:

Bachelor in Foreign languages
Previous experience in Commercial Back Office
Excellent knowledge (writing, listening, speaking) of English and German or French
Good knowledge of a third language is a plus
Good command of Microsoft office suite.

We are looking for a very precise and accurate person, with strong interpersonal and communication skills.

Special benefits:

Share with friends