CONSUMER CARE SPECIALIST - German Speaker

The candidate will join the Dainese Consumer Care Team and will support the end customer of the B2C channel in any issue related to our products.

Responsibilities are:

• Providing customer service and managing the B2C channel to offer appropriate solutions by mail, phone, company site, social channels, etc.
• Providing information on order and shipment status and order availability
• Promoting ordinary maintenance services with original spare parts
• Providing technical support to Back Office to ensure timely and accurate customer feedback
• Being the technical reference for the online channel.

The ideal Candidate has the following characteristics:

• Bachelor in Foreign languages
• Previous experience in Commercial Back Office
• Excellent knowledge (writing, listening, speaking) of English and German
• Good knowledge of a third language is a plus
• Good command of Microsoft office suite.

We are looking for a very precise and accurate person, with strong interpersonal and communication skills.

Special benefits:

• Flexibility of working time
• Smart working
• Company canteen
• Exclusive discounts for employees
• …and much more… Apply now to discover more about being a Dainese employee!