CONSUMER CARE SPECIALIST
The candidate will join the Dainese Consumer Care Team and will support the end customer of the B2C channel in any issue related to our products.
- Providing customer service and managing the B2C channel to offer appropriate solutions by mail, phone, company site, social channels, etc.
- Providing information on order and shipment status and order availability
- Promoting ordinary maintenance services with original spare parts
- Providing technical support to Back Office to ensure timely and accurate customer feedback
- Being the technical reference for the online channel.
The ideal Candidate has the following characteristics:
- Bachelor in Foreign languages
- Previous experience in Commercial Back Office
- Excellent knowledge (writing, listening, speaking) of English and German
- Good knowledge of a third language is a plus
- Good command of Microsoft office suite.
We are looking for a very precise and accurate person, with strong interpersonal and communication skills.
- Flexibility of working time
- Smart working
- Company canteen
- Exclusive discounts for employees
- …and much more… Apply now to discover more about being a Dainese employee!