CAREERS / head office / CUSTOMER SERVICE SPECIALIST – INTERN

CUSTOMER SERVICE SPECIALIST – INTERN

Vicenza, Italy

The Candidate will join the In-house Sales Dept. and will support the team in the commercial customer service/back office activities with focus on French and German-speaking markets.

Main activities:

  • Monitoring and managing customer’s master data according to the account requirements
  • Managing the “order to cash flow” process (order collection, entry, managements) ensuring the balance of commercial conditions in cooperation with the sales force
  • Supporting the customers regarding the status of orders, shipments, commercial returns and any related issues (shipment shortages, wrong deliveries, delays, customer issues etc) in cooperation with Logistics and Credit Collection Dept.
  • Managing the customer’s portfolio ensuring the right status of the “back orders”.

Required skills and behavioral competencies:

  • Bachelor degree in Foreign Languages or Economics
  • Excellence knowledge (speaking, writing and comprehension) of French and German
  • Good knowledge of Office Suite
  • Strong relational skills
  • Organization and precision, problem solving attitude.