CUSTOMER SERVICE SPECIALIST - VICENZA

The Candidate will join the In-house Sales Dept. and will manage the commercial Customer Service/Back Office activities with focus on Italian and English-speaking markets.

Responsibilities and activities:

• Monitoring and managing customer’s master data according to the account requirements
• Managing the “order to cash flow” process (order collection, entry, managements) ensuring the balance of commercial conditions in cooperation with the sales force
• Supporting the customers regarding the status of orders, shipments, commercial returns and any related issues (shipment shortages, wrong deliveries, delays, customer issues etc) in cooperation with Logistics and Credit Collection dept
• Managing the customer’s portfolio ensuring the right status of the “back orders”.

Required skills and behavioral competencies:

• Bachelor degree in Foreign Languages or Economics
• 2 years-experience in a similar role is considered a plus
  
• Excellence knowledge (speaking, writing and comprehension) of English
• Good knowledge of Office Suite and modern ICT Management Systems, Dynamics AX is a plus
• Strong relational skills
• Organization and precision, problem solving attitude.
• The Knowledge of a second language is appreciated.

Special benefits:

• Flexibility of working time
• Smart working
• Company canteen
• Exclusive discounts for employees
• …and much more… Apply now to discover more about being a Dainese employee!